Refund policy

At Pinky Swimwear, we want you to feel confident and happy with your purchase. If your order isn't quite right, we're happy to assist you with an eligible return or exchange.

1. Return Period

We accept eligible returns within 14 days of delivery.

To qualify for a return, you must contact us within 14 days of receiving your order. Items returned after this period may not be accepted.

2. Return Requirements

For hygiene and safety reasons, all returned swimwear must meet the following requirements:

  • Items must be unworn and unwashed.
  • Items must be in their original condition.
  • All original tags must still be attached.
  • The original sanitary/hygiene liner must remain attached and intact.
  • Items must not have makeup, deodorant, perfume, lotion, stains, hair, odors, or other signs of use.
  • Items must be returned in their original packaging whenever possible.

We strongly recommend trying on swimwear over underwear for sanitary reasons.

Any item that does not meet these requirements may be rejected and returned to the customer.

3. Final Sale Items

Items marked FINAL SALE are not eligible for returns, refunds, or exchanges unless the item arrives defective or damaged.

Sale items, promotional items, clearance items, and items purchased using certain promotional discounts may also be considered final sale when indicated at the time of purchase.

4. Refunds

Once your return is received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for us to process the refund after the returned merchandise has been inspected. Your bank or credit card company may require additional time to reflect the refund on your account.

Original shipping charges are non-refundable, unless the item was received damaged, defective, or incorrect.

5. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as:

  • Receiving the wrong item.
  • Receiving a damaged item.
  • Receiving a defective item.

We recommend using a tracked shipping service when returning an item. Pinky Swimwear is not responsible for return packages that are lost or damaged during transit.

6. Exchanges

If you need a different size, we may offer an exchange depending on product availability.

Because inventory can sell out quickly, exchanges are subject to availability.

If the requested size or item is unavailable, you may be eligible for a refund or store credit, depending on the circumstances and the terms of this policy.

7. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 5 days of delivery.

Your message should include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and the problem.

If the issue is confirmed to be our error or a manufacturing defect, we will provide an appropriate solution, which may include a replacement, store credit, or refund.

8. How to Request a Return

To request a return, please contact Pinky Swimwear Customer Service with:

Subject: Return Request – Order #[Order Number]

Please include:

  • Full name.
  • Order number.
  • Item(s) you wish to return.
  • Reason for the return.
  • Photos, if applicable.

Do not ship an item back to us before receiving return instructions from our customer service team.

9. Store Credit

In certain situations, Pinky Swimwear may offer store credit instead of a refund.

Store credit will be issued electronically and can be used toward a future purchase on our website.

10. Non-Returnable Items

For sanitary reasons, the following may not be eligible for return:

  • Worn swimwear.
  • Washed swimwear.
  • Swimwear with the sanitary liner removed.
  • Swimwear without original tags.
  • Items with stains, odors, makeup, lotion, or other signs of use.
  • Final Sale items.
  • Gift cards.
  • Items specifically identified as non-returnable on the product page.

11. Refund Exceptions

Pinky Swimwear reserves the right to refuse a return or refund if the merchandise does not meet the requirements outlined in this policy.

We also reserve the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page.

12. Contact Us

If you have any questions regarding a return, exchange, or refund, please contact us through the customer service contact information provided on our website.

Pinky Swimwear
Website: pinkyswimwear.com

We appreciate your business and thank you for shopping with Pinky Swimwear.