Shipping policy

Last updated: August 12, 2026

At Pinky Swimwear, we are committed to processing and shipping your order as quickly and carefully as possible. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or holidays.

During product launches, sales, holidays, or periods of high order volume, processing times may be longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Shipping times depend on the destination and shipping method selected at checkout.

Estimated delivery times begin after your order has been processed and shipped, not from the date the order is placed.

Delivery estimates are not guaranteed and may be affected by circumstances outside of Pinky Swimwear's control.

3. Shipping Rates

Shipping rates are calculated and displayed at checkout based on the destination, order size, weight, and available shipping method.

From time to time, Pinky Swimwear may offer promotional shipping rates or free shipping offers. Any applicable promotion will be displayed on our website or during checkout.

4. Shipping Confirmation & Tracking

Once your order has shipped, a shipping confirmation may be sent to the email address provided at checkout.

If tracking information is provided, customers can use the tracking number to monitor their package directly with the applicable shipping carrier.

Please allow some time for tracking information to become active after the shipping label has been created.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Name.
Street address.
Apartment or unit number.
City.
State or territory.
ZIP code.
Phone number, when required.

Pinky Swimwear is not responsible for delays, returned packages, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

6. Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is largely outside of Pinky Swimwear's control.

Packages may experience delays due to:

Weather.
Holidays.
Carrier volume.
Natural disasters.
Customs processing.
Incorrect addresses.
Transportation disruptions.
Other circumstances beyond our control.

A delayed package does not automatically qualify for a refund.

If your package appears to be delayed, please first review the tracking information provided by the carrier.

7. Lost or Missing Packages

If tracking information indicates that a package has been delivered, but you cannot locate it, please:

Check around your property.
Check with household members or neighbors.
Contact your local shipping carrier.
Verify that the shipping address on your order was correct.

If the package still cannot be located, contact Pinky Swimwear so we can assist you in reviewing the situation.

Pinky Swimwear may require additional information before determining whether a replacement, store credit, or other resolution is appropriate.

8. Packages Returned to Sender

If an order is returned to Pinky Swimwear because:

The address was incorrect.
The address was incomplete.
The package was refused.
The package was not claimed.
The carrier was unable to deliver it.

we will contact the customer when possible.

Additional shipping charges may apply if the customer requests that the order be shipped again.

9. International Shipping

If international shipping is offered at checkout, the customer is responsible for any applicable customs duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

Pinky Swimwear does not control international customs processing times or fees.

Customers are responsible for understanding the import requirements applicable to their country.

10. Puerto Rico Shipping

Pinky Swimwear ships within Puerto Rico using the shipping options available at checkout.

Delivery times may vary depending on the customer's location and the selected shipping method.

Certain remote areas or locations may experience additional delivery time.

11. U.S. Shipping

For orders shipped within the United States, available shipping options and estimated delivery times will be displayed during checkout.

Delivery times are estimates and may vary depending on the shipping carrier and destination.

12. Order Changes or Cancellations

If you need to change your shipping address or cancel an order, please contact us as soon as possible after placing your order.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has already shipped.

Once an order has shipped, it may no longer be possible to change the shipping address.

13. Multiple Items or Separate Shipments

In some circumstances, products from the same order may be shipped separately.

If your order arrives in multiple packages, you may receive separate tracking information for each shipment.

You will not necessarily be charged additional shipping fees for separate shipments unless otherwise indicated at checkout.

14. Shipping Damage

Please inspect your package when it arrives.

If your order arrives visibly damaged, please take photographs of the package and the products and contact Pinky Swimwear as soon as possible.

For damaged or defective merchandise, please also review our Return & Refund Policy.

15. Shipping Liability

Pinky Swimwear is not responsible for delays, losses, or delivery issues caused by circumstances outside of our reasonable control, including carrier delays, weather, natural disasters, customs delays, incorrect addresses, or other unforeseen events.

However, we will make reasonable efforts to assist customers in resolving shipping-related issues.